Customer Supplied Stock/Shirts, or “CSS” means any item you supply to us to be printed or perform a service upon, such as shirts.
By supplying your materials to us, you agree to the following policies.
- We offer services on CSS only on an experimental basis. CSS is not guaranteed to be compatible with our machines or processes. Be advised that it may take time to discover incompatibilities, so experimental processes should not be combined with tight deadlines.
- We do not offer refunds or replacements for these items if they are wrong, or ruined. You supply them at your own risk. No exceptions.
- There are also no refunds for the services performed on these materials. We expend more time and effort with unknown materials than we do with our own. Our offer is to attempt to print on your materials, there is no guarantee it will be successful, or lasting.
- If we encounter an obvious and immediate problem, we will stop printing and alert you. A refund will be given for remaining items not printed, minus setup fees.
- We do not accept paper stock that is old, humid, overly textured or handmade.
- We cannot print apparel that is silk, leather, recycled plastics or has anti-stain technology, starch or other chemicals. If you knowingly supply these things without disclosing this to us, the risk to our staff and/or machines is increased and if our machines are damaged as a result, you may be billed for the repair or replacement of our equipment.
We guarantee printing on our materials, as we only source top-quality, print-ready materials, so we encourage you to let us supply them. Any issues encountered while printing on AZHG-supplied material are handled by AZHG without charging you more, including material replacement and reprinting if necessary.